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My ten-year-old son, Grant, was doing what he does best: running around the backyard with boundless energy. One moment, he was climbing, and the next, he fell awkwardly, clutching his wrist in pain. I rushed him to the ER, hoping it wasn’t too serious.
Of course, this all happened while my wife was out on a Target run. She had left me with a stern but loving, “Keep an eye on him!” I could practically hear the eye roll when I called her from the ER. Thankfully, it turned out to be a minor fracture. The doctors were great, and after a quick x-ray, they put Grant’s wrist in a cast and sent us home with extra-strength Tylenol. Grant was a trooper, and I was relieved it wasn’t worse.
A few weeks later, though, I received a bill from the hospital and then two days later received another bill for a radiologist charge. I wasn’t sure if the amounts were correct or if I should pay multiple bills for a quick ER visit. Medical bills can be such a maze, and I didn’t have the time or energy to deal with this mistake.
That's when I remembered my wife had signed us up for Sheer Health. I opened the app, took a photo of the bills, and uploaded them with a question about whether I should pay them. Within minutes, Sheer responded: “We’re on it. Reviewing your bill now.”
By the next day, Sheer had thoroughly reviewed the bill and confirmed the claim error. They found that we had been charged for an MRI instead of an x-ray and that our insurance should have covered nearly the entire cost. They immediately contacted the hospital billing to correct the mistake and informed our insurance company. They explained that hospital visits often result in multiple bills, one for the hospital services like an x-ray and another for the doctor who reviewed the x-ray. The clarity was so helpful!
A few days later, I got a follow-up message from Sheer. They had successfully disputed the charges, and the corrected bill reflected what we truly owed—a fraction of the original amount. I was relieved and grateful beyond words. Sheer had taken what could have been a drawn-out, stressful process and handled it swiftly.
Dealing with medical bills is never easy. Sheer turned a stressful situation into a manageable one, allowing me to focus on what really mattered—getting back on my wife’s good side. Of course, we had a good laugh about it later, especially when Grant proudly showed off his cast to his friends, telling them how his dad “saved the day” (with a little help from Sheer Health).
The stories shared here are based on real experiences from Sheer Health members. While these narratives reflect genuine situations, the details have been modified for privacy and clarity.
