← Return to blog
Sheer StoriesInsurance Explained
Sheer Insights

Understanding In-Network vs. Out-of-Network

by

Margot Elise
September 16, 2024

When it comes to healthcare, understanding the difference between in-network and out-of-network providers is crucial for managing medical expenses effectively. This Sheer guide breaks down in-network versus out-of-network insurance terms, helping you make informed decisions and avoid unexpected costs. Whether you're wondering "What is an in-network provider?" or "How does out-of-network billing work?"— we've got you covered.

In-Network Providers

Definition: In-network providers or facilities have a contract with your health plan, agreeing to provide services at a pre-negotiated rate.

Cost Implication: You pay lower cost-sharing amounts when you receive services from in-network providers.

What This Means for You: Aim to book appointments with in-network doctors to minimize high costs and out-of-pocket expenses.

Out-of-Network Providers

Definition: Out-of-network providers or facilities do not have a contract with your health plan, which means you may have to pay full price for their services.

Cost Implication: Out-of-network providers set their own rates, which are often higher than the discounted rates negotiated with in-network providers.

What This Means for You: Always check if a provider or facility is in-network before receiving care to avoid paying higher costs.

Cost Breakdown Example

Out-of-network doctor
In-network doctor
Doctor charges $5,000. You pay the doctor $5,000 after the visit. 
Doctor charges $750. You may receive a bill in the mail after the visit.
You or the doctor submit the claim to your insurance. Your insurance re-prices the claim to your plan’s allowed amount.

Example 1: Your plan’s allowed amount for the $5,000 service is $2,000. You have a $3,000 out-of-network deductible, so the $2,000 would apply to your deductible and you would then have $1,000 remaining. You do not receive any reimbursement.

Example 2: Your plan’s allowed amount for the $5,000 service is $4,000. The first $3,000 of the $4,000 goes to your out-of-network deductible, $1,000 is remaining. Your coinsurance is 20% meaning you get reimbursed 80% of the remaining $1,000. You receive an $800 reimbursement check. 
Your plan will cover the negotiated rate it has with this doctor. You’re responsible for your deductible, copay or coinsurance amount.

Example 1: Doctor charges $750, the in-network negotiated rate is $600. You pay $25 as a copay amount for the office visit.

Example 2: Doctor charges $750, the in-network negotiated rate is $600. You have a $500 deductible, so the first $500 is applied to the deductible. As you have 10% coinsurance, you’re responsible for $10 of the remaining $100. Your insurance company pays the remaining amount.
Doctors can bill you whatever they want, with some limited exceptions (mainly in emergency settings where there are federal and state protections). It’s the insurance companies allowed amount that is applied to the deductible/used to determine reimbursements and not the amount the out-of-network doctor bills.
Doctor is not allowed to bill you for the difference.

How Sheer Health Can Help Manage Your Bills

In-Network

Submit Claims: In-network claims are submitted directly to your insurance by the provider. If you receive any bills from your provider, upload a photo of it to Sheer Health.

Review Bills: We review your bills for common mistakes and verify that your benefits were correctly applied.

Action Steps: Tap on “Upload a bill” on the home screen and ask us: “Should I pay this?”

This is an example of how a member would upload a bill to the Sheer Health app.
Submit bill photos and documents in the Sheer app or web portal

Out-of-Network

Upfront Payments: When going out-of-network, you pay upfront and the provider typically will not submit the claim to your insurance.

Bill Review: Sheer Health can review your bills for accuracy, submit them to your insurance, and ensure successful processing for maximum reimbursement.

Action Steps: Select “Upload a bill” and choose “Submit this for me.” We will notify you of the submission result.

A screenshot of the Sheer app on the bill submission screen.

At Sheer Health, we simplify this process for you. Our platform helps you manage and review your medical bills, whether they come from in-network or out-of-network providers. By submitting claims, reviewing bills for errors, and ensuring accurate reimbursement processing, Sheer Health ensures you get the most out of your health plan -and maximum reimbursements.

Remember, always verify a provider's network status before receiving care, and leverage Sheer Health's tools to stay on top of your medical expenses. With the right information and support, you can take control of your healthcare costs and avoid unexpected financial burdens.

We’ve got your back!

Sign up for Sheer Health now and experience a new level of clarity and support in managing your health insurance.
Return to all posts  ->